Frequently Asked Questions (Continue)

DO YOU HAVE A REPLACEMENT POLICY?
Yes, our replacement policy is published on our "Terms", in which you are required to acknowledge and agree to before we can provide your order request.

HOW AND WHEN WOULD I RECEIVE MY APPOINTMENTS?
Your appointments will be emailed to you on a daily basis between the hours of 6:00 pm - 10:30 pm central standard time. It is your responsibility to provide TSL the correct email address you would like to have your appointments emailed too. TSL has a verifiable delivery confirmation system for each emailed appointment schedule.

DO YOU PRE-SCREEN SENIORS FOR HEALTH CONDITIONS?
Only for Special Needs Leads.

DO YOU PRE-SCREEN PEOPLE FOR GOVERNMENT OR STATE RETIREMENT PLANS?
Yes. We are now asking each lead if they are receiving government or state insurance. However, we cannot guarantee if these individuals have or do not have government or state insurance. Please understand this is a bonus question we ask in our presentation to help minimize the amount of appointments with Medicare recipients who has government or state insurance.

WHAT APPEARANCE SHOULD I MEET THE CUSTOMER AT THE DOOR?
Most of our successful agents dress in professional business casual attire. It is recommended to have a Medicare book in your hand. It helps to remind our seniors why you are there.

WHAT SHOULD I SAY AT THE DOOR?
Hi, (Person's name) we have an appointment at 10:00 am.

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FAQ | Continue FAQ page 2 | Continue FAQ page 3.

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