FAQ

Frequently Asked Questions

Q: WHAT IS ASKED OR VERIFIED DURING THE PHONE PRESENTATION? HOW FAR APART ARE YOUR APPOINTMENTS?

A: Most of your Medicare leads (pre-set appointments) will be in the same zip codes, however it is possible if the zip codes or territory you choose are not a very populated area in which can result in you having to travel between appointments within more then one zip code. If you object to driving more than 15 miles it would be in your best interest to provide (Medicare-Leads.Com) with zip codes that are close in location.

Q: DO I HAVE TO SIGN A CONTRACT TO PLACE AN ORDER FOR APPOINTMENTS FROM Sales Associate?
A: No, there is no long or short term contract.

Q: WHAT IS THE MINIMUM AMOUNT OF APPOINTMENTS I CAN ORDER?
A: You can order 20 appointments. No exceptions can be made.

Q: CAN I CHOOSE MY OWN DAYS AND TIMES TO RUN MY APPOINTMENTS?
A: Yes, you can.

Q: HOW FAR IN ADVANCE DO YOU SCHEDULE THESE APPOINTMENTS?
A: We will preset your appointments within a maximum of 48 hours in advance but we try to set them 24 – 48 hours ahead.

Q: WHAT TYPE OF PAYMENT CAN I USE TO PURCHASE APPOINTMENTS?
A: We take all types of checks such as: Money Orders, Cashier’s Checks and Personal Check. Credit Cards are accepted for repeating clients.

Q: DO YOU GIVE REFUNDS?
A: No. But we have a Replacement policy in place.

Q: HOW AND WHEN WOULD I RECEIVE MY APPOINTMENTS?
A: Your appointments will be emailed to you on a daily basis between the hours of 6:00 pm – 10:30 pm central standard time. It is your responsibility to provide company the correct email address you would like to have your appointments emailed too. We have a verifiable delivery confirmation system for each emailed appointment schedule.

Q: DO YOU PRE-SCREEN SENIORS FOR HEALTH CONDITIONS?
A: Yes, at agent special request.

Q: DO YOU PRE-SCREEN PEOPLE FOR GOVERNMENT OR STATE RETIREMENT PLANS?
A: Yes. We are now asking each lead if they are receiving government or state insurance. However, we cannot guarantee if these individuals have or do not have government or state insurance. Please understand this is a bonus question we ask in our presentation to help minimize the amount of appointments with Medicare recipients who has government or state insurance.

Q: WHAT APPEARANCE SHOULD I MEET THE CUSTOMER AT THE DOOR?
A: Most of our successful agents dress in professional business casual attire. It is recommended to have a Medicare book in your hand. It helps to remind our seniors why you are there.

Q: WHAT SHOULD I SAY AT THE DOOR?
A: Hi, (Person’s name) we have an appointment at 10:00 am.

Q: CAN I CALL MY APPOINTMENTS BEFORE MY SCHEDULED TIME AND VERIFY IF THEY ARE GOING TO BE THERE?
A: Yes you can, if you want to cut your presentation ratio in half. Our appointments are set by a professional appointment setting staff and there is absolutely no reason for you to call and verify the appointments. By calling them you are giving them a chance to change their mind. There is absolutely no good reason for a successful insurance agent to call in advance to verify, qualify or sell a policy over the phone.

Q: WHAT SHOULD I DO IF THE APPOINTMENT IS NOT AT HOME?
A: It’s automatically becoming your lead. You can either comeback later that day or the next, or call to reschedule an appointment. We cannot be responsible if an appointment was scheduled and they decided to leave before their scheduled time.

Q: WHAT IF THE COMPANY WILL NOT BE ABLE TO PROVIDE ME WITH ALL OF MY APPOINTMENTS?
A: This is a very unlikely event. It is in our best interest to create and keep happy and loyal customers and provide them with the best service that exists on the market. We will fulfill your order as requested, however if this improbable event occurs, your order will be fulfilled the following week.

Q: CAN I CHANGE MY TERRITORY OR MY SCHEDULE ANY TIME?
A: Once we have verified your desired schedule for the week and you made a payment you cannot change pause or stop your confirmed order schedule until it’s fulfilled or until your reorder is placed. There are production processes and quality work flow operations we have to abide by. Simply changing a territory or a schedule between orders can cause a setback in production.