Frequently Asked Questions

WHAT IS ASKED OR VERIFIED DURING THE PHONE PRESENTATION? HOW FAR APART ARE YOUR APPOINTMENTS?
Most of your pre set appointments will be in the same zip codes, however it is possible if the zip codes or territory you choose are not a very populated area in which can result in you having to travel between appointments within more then one zip code. If you object to driving more than 15 miles it would be in your best interest to provide (Medicare-Leads.Com) with zip codes that are close in location.

DO I HAVE TO SIGN A CONTRACT TO PLACE AN ORDER FOR APPOINTMENTS FROM TSL?
No, there is no long or short term contract.

WHAT IS THE MINIMUM AMOUNT OF APPOINTMENTS I CAN ORDER?
You can order 20 appointments per calendar week per agent. No exceptions can be made.

CAN I CHOOSE MY OWN DAYS AND TIMES TO RUN MY APPOINTMENTS?
Yes, you can.

Medicare-Leads.Com

HOW FAR IN ADVANCE DO YOU SCHEDULE THESE APPOINTMENTS?
We will pre set your appointments within a maximum of 48 hours in advance but we try to set them 16 - 24 hours ahead.

WHAT TYPE OF PAYMENT CAN I USE TO PURCHASE APPOINTMENTS?
We take all types of checks such as: Money Orders, Cashiers Checks and Personal Check.

DO YOU GIVE REFUNDS?
No.

DOES YOU HAVE A REPLACEMENT POLICY?
Yes, our replacement policy is published on our "Terms of Use Page", in which you are required to acknowledge and agree to before we can provide your order request.

HOW AND WHEN WOULD I RECEIVE MY APPOINTMENTS?
Your appointments will be emailed to you on a daily basis between the hours of 6:00 pm - 10:30 pm central standard time. It is your responsibility to provide TSL the correct email address you would like to have your appointments emailed too. TSL has a verifiable delivery confirmation system for each emailed appointment schedule.

DO YOU PRE-SCREEN SENIORS FOR HEALTH CONDITIONS?
Only for Special Needs Leads.

DO YOU PRE-SCREEN PEOPLE FOR GOVERNMENT OR STATE RETIREMENT PLANS?
Yes. We are now asking each lead if they are receiving government or state insurance. However, we cannot guarantee if these individuals have or do not have government or state insurance. Please understand this is a bonus question we ask in our presentation to help minimize the amount of appointments with Medicare recipients who has government or state insurance. By asking this question it will help to minimize more than half of the leads that do have government insurance but there is no guarantee all do not have these benefits.

WHAT APPEARANCE SHOULD I MEET THE CUSTOMER AT THE DOOR?
Most of our successful agents dress in professional business casual attire. It is recommended to have a Medicare book in your hand. It helps to remind our seniors why you are there.

WHAT SHOULD I SAY AT THE DOOR?
Hi, (Person's name) we have an appointment at 10:00 am

CAN I CALL MY APPOINTMENTS BEFORE MY SCHEDULED TIME AND VERIFY IF THEY ARE GOING TO BE THERE?
Yes you can, if you want to cut your presentation ratio in half. Our appointments are set by a professional TSL appointment setting staff and there is absolutely no reason for you to call and verify the appointments. By calling them you are giving them a chance to change their mind. There is absolutely no good reason for a successful insurance agent to call in advance to verify, pre qualify or pre sell a policy over the phone. If you want to call our pre set appointments ahead we suggest you to purchase our phone leads and not our pre-set appointments.

WHAT SHOULD I DO IF THE APPOINTMENT IS NOT AT HOME?
It's automatically becoming your lead. You can either comeback later that day or the next, or call to reschedule an appointment. TSL cannot be responsible if an appointment was scheduled and they decided to leave before their scheduled time.

WHAT IF TSL WILL NOT BE ABLE TO PROVIDE ME WITH ALL OF MY APPOINTMENTS FOR THE WEEK?
This is a very unlikely event. It is in our best interest to create and keep happy and loyal customers and provide them with the best service that exists on the market. We will fulfill your order as requested, however if this improbable event occurs, your order will be fulfilled the following week.

CAN I CHANGE MY TERRITORY OR MY SCHEDULE ANY TIME?
Once we have verified your desired schedule for the week and you made a payment you can not change pause or stop your confirmed order schedule until it's fulfilled or until your reorder is placed. There are production processes and quality work flow operations we have to abide by. Simply changing a territory or a schedule between an order can cause a setback in production.